Welcome to Soccergram! We’re committed to providing excellent service and support to ensure your online shopping experience is seamless, secure, and satisfying. Please take a moment to review our customer service policies:

 

1. Customer Support​

• Contact Methods:

  • Email:  support@soccergram.com

  • Live Chat: Available on our website during business hours

  • Response Time: We aim to respond to all inquiries within 24 business hours.

2. Order Processing & Shipping

• Processing Time: Orders are typically processed within 1–3 business days.

• Shipping Options: Standard and expedited shipping are available at checkout.

• Tracking: A tracking number will be emailed once your order has shipped.

• Delivery Times: Shipping times may vary depending on your location and chosen shipping method.

• Shipping Issues: Please report lost, delayed, or damaged shipments within 7 days of the estimated delivery date.

3. Returns & Exchanges

• Return Window: Items can be returned within 14 days of delivery.

• Eligibility: Items must be unused, in original condition, and include all packaging.

• Non-Returnable Items: Sale items, digital downloads, and personalized/custom-made products are not eligible for return.

• Return Shipping: Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

• Refunds: Refunds are issued to the original payment method within 5–10 business days after return approval.

4. Order Issues & Cancellations

• Wrong or Defective Items: Contact us within 7 days of delivery with photos of the item.

• Order Cancellations: Orders may be canceled within 2 hours of placement. After that, we may not be able to modify or cancel the order.

• Out-of-Stock Items: If an item becomes unavailable after purchase, we will notify you immediately and offer a refund or alternative.

5. Payment & Security

• We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.

• All payments are processed securely using industry-standard encryption.

• We do not store your credit card details on our servers.

6. Privacy Policy

We respect your privacy and take your data seriously. Your personal information is used solely to process your order and enhance your experience. We never sell or share your data with third parties. For more, view our full [Privacy Policy].

7. Need Help?

If you have any questions or need assistance, don’t hesitate to contact us. We’re here to help and want you to be happy with every purchase.

Would you like this adapted for a specific type of product (e.g., clothing, digital goods, handmade items), or include policies for international orders?